Understanding Your Event Espresso Account

We’d like to take a moment to introduce you to your Event Espresso Account on my.eventespresso.com

Once logged in, you will see something like the image below:

The nav menu takes you back to EventEspresso.com, here for the support documentation or allows you to contact support.

Each of the Account Tabs sections allows you to perform taks using your account, listed below:

Downloads

All of the downloads available on your account will be listed here. 

Click on the 'files' icon for each individual download to download the .zip file.

Click on the 'docs' icon to be taken to the documentation for that specific download.

License Keys

This section displays all of your license keys on your account. An All Access Pass key is a single key used for Event Espresso Core and All Add-ons. If you don't have an All Access Pass, you will have individual keys for core and add-ons listed here.

You can manage the site(s) a key is activated on, upgrade to include additional add-ons, extend the license or view the purchase in this section.

Subscriptions

This shows your current subscriptions, the amount and status of said subscriptions. Your subscription status is separate from your license status and it is normal for your subscription to show as cancelled if renewal is disabled. Your license status will still remained active for the 1-year duration, but cannot renew as your subscription is cancelled, so on your renewal date your license status will expire if your subscription is cancelled.

Upgrades

This section allows you to upgrade your license, for example, adding another site activation or purchasing additional add-ons.

Contact Support

This section allows you to submit a support ticket.

Manage Account

This section allows you to update your account/billing information.