Send Login Credentials

After purchasing a support token or subscribing to our retainer service, please provide temporary login credentials for your website and/or hosting control panel so we can assist you.

Create Your Temporary Credentials

We recommend you can create your temporary login credentials ONE of two ways:

• Using the Temporary Login Without Password plugin
• Manually Creating an Account

Using the Temporary Login Without Password plugin

Download the Temporary Login Without Password plugin allows you to send someone temporary access without a password.

• Go to your WordPress website dashboard
• Navigate to Plugins > Add New. Note this can also be found in WordPress > Users > Temporary Logins.
• Search for "Temporary Login Without Password"
• Click "Install Now"
• Click Activate
• After you activate you will be taken to a screen to create your first temporary login.
• Click "Create New". The email address and role are the most important required fields, while all other fields are optional.
• Enter the Email Address: support@eventespresso.com
• Select the Role: Administrator
  
• Click "Submit"
• Copy the temporary login link created.
  
• Fill out our form to send login credentials.
• Include the temporary link in the Message field.

Manually Creating an Account

You can create a new temporary user for us to access your website by going into WordPress > Users > Add New User. Here is an example of how to fill out that form to add a new user:

There the following information:

• Username: eventespresso
• Email: support@eventespresso.com
• Role: Administrator
• Click: "Add New